FAQ FOR STOCK
GENERAL
Of course, yes. But, please understand that we don’t have the latest information about the import regulations in your country. Some cars may not be able to be imported into your country. You need to check your country’s import regulations before you order. For example; age restriction, roadworthiness inspection, customs duties, and so on.
Yes. We’ll try to find the cars you’d like to purchase, so please let us know some details from the “Inquiry” page.
No. We don’t give any warranty, but we give you all the information we have such as interior/exterior condition, mileage, and mechanical problems, so please feel free to ask us any time.
The deposit is refundable before we get the car from the auction. But, all the costs (Ex; Inspection fee, Bidding fee, Bank charge) are deducted from the deposit. After we get your car, the deposit will not be refunded. If you cancel after we bought the vehicles and you paid all the payments, 60% of the total payment you paid is not refunded. After we confirm the shipment, no money will be refunded.
The deposit is refundable before we get the car from the auction. But, all the costs (Ex; Inspection fee, Bidding fee, Bank charge) are deducted from the deposit. After we get your car, the deposit will not be refunded. If you cancel after we bought the vehicles and you paid all the payments, 60% of the total payment you paid is not refunded. After we confirm the shipment, no money will be refunded.
SHIPPING
After we confirm the whole payment, we ask the shipping company for a booking.
It takes about 1 to 3 weeks to book a space on a vessel.
It depends on the destination how long it takes to ship from Japan to your country.
For example:
Japan to Other Asian Countries: about 3 weeks
Japan to East Africa: about 4 weeks
Japan to Caribbean Sea: about 6 weeks
Japan to Europe: about 8 weeks
Your deposits are 100% Refundable. We require a deposit to ensure the security of both the user and us and that there will be no last-minute cancellations of bids or any fake or spam bid requests.
If the bid fails and the car is sold to someone else, your deposit will be refunded or you can use the same in your next bidding.
We usually get the original B/L about 1 week after the vessel leaves Japan.
Then, we send the original B/L along with other documents.
We tell you the name of the carrier and the tracking number when we send them.
You’ll receive the following documents within 10 working days.
- The Original Bill of Lading
- Invoice
- The Original De-registration Certificate
- Inspection Certificate (Only if you asked for the Inspection before the order.)
- Insurance Expiration Letter (Only if your order is CIF.)
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